POLICIES AND PROCEDURES
Ridge Wilderness Adventures Ltd.
Registration Policies:
Booking + Deposit Information:
Once your registration has been paid in full for any of our public courses, you will have secured your registration on the
intended program/course.
Once your deposit has been paid in full for any private courses/programs, you will have secured your registration date for
the intended program/course.
In completing your registration, you acknowledge that the minimum number of participants required for the intended
course is 6. If by the determined date, as set out by Ridge Wilderness, we have not obtained the minimum number of
participants, then Ridge Wilderness has the right to cancel the course and retain your full registration cost as a credit to be
applied to future dates/location of your choice. In the rare event that your second attempted course dates are canceled by
Ridge Wilderness, you will have the option to request a full refund, or maintain a credit on file.
Waivers:
Waivers will be required for all participants in order to take part in any of our programs. Waivers can be brought on the day
of the course to give to your instructor/guide or they can be sent via email to our office (info@exploreridge.com) For a list of
waivers, please visit our website.
Gear, Equipment + Clothing:
Participants are required to bring all gear/equipment listed on our gear lists. Please contact the office if you are unable to
obtain these items, or if you require rentals.
Duke of Edinburgh Participants: please note that if you arrive without the required gear/equipment you will be sent home
and your trip fees are non-refundable. Any participants picked up late from a trip will be charged $50 for every 30 minutes
that our guide must remain on site past the scheduled pick up time.
Weather:
Ridge runs our trips rain or shine. However, Ridge and their staff reserve the right to postpone or alter any trip if, in our
discretion, the weather conditions are deemed “unsafe”. If Ridge needs to postpone a trip, we will work with you to find
suitable alternate dates that work for both parties. If Ridge cancels a program and the client is unable to rebook for the
current calendar year, the credit will be held for 1 year after the original booking.
Behavior:
Ridge and its staff reserve the right to cancel a trip and/or remove a participant if, in the opinion of Ridge and/or it’s staff
member, the behavior of a participant or participants makes the trip unsafe. This decision is 100% at the discretion of our
staff members and no refunds will be provided in this situation. If there is a cost associated with removing the participant(s)
due to behavior, that cost will fall to the participants, the parent or guardian, or the organizer. Ridge Wilderness Adventures
will not cover these costs.
Medical:
14 days prior to the program, please inform Ridge if you or any member of your group have medical conditions, dietary
restrictions, allergies, or any significant injuries. If you have any questions about any of these policies, please do not hesitate
to ask at the time of booking.
Cancellation Policy:
Private Program Bookings:
Duke of Edinburgh Trips, Overnight Canoe Trips and Floating Classrooms/Day Paddles:
● Due to the nature of our trips/courses, and the scheduling and preparation that goes into them,
we require notice of cancellations no less than 60 days prior to the events start date.
● 25% of the full program cost is non refundable.
First Aid + Canoe Courses:
● We require notice of cancellations no less than 30 days prior to the event’s start date.
● 25% of the full program cost is non refundable.
Public Program Bookings:
Duke of Edinburgh, First Aid Courses, Canoe Courses, Overnight Trips, Day Paddles:
● We require notice of cancellations no less than 14 days prior to the events start date.
● 25% of your program cost is non refundable.
If you need to change your course/program date, there will be a 15% “change of date fee” (based on
total program fees) required.
If a client cancels their program due to A) Covid or B) an unforeseen circumstance (such as a worldwide pandemic), illness
or injury, your credit will be kept on file for 1 year. The client must use their credit towards the same type of program with
the same number of days as original booking. Example: if your canceled program is a Remote First Aid Course. The client
must use the credit towards a future Remote First Aid Course.
Unsuccessful Course Outcome:
If a participant is unsuccessful during any of our courses, we do offer a one-time re-take of the course, free of charge during
any of our public courses, at the discretion of the instructor. Private make up sessions are available for a fee.
Group Bookings:
Additional Policies:
Day Long Programs – Group Numbers:
The booking policy for groups are the same as above. However, Ridge requires final numbers 14
days prior to the program date.
Overnight Programs – Group Numbers:
Overnight Programs – participant numbers can change up to 30 days prior to the program. At this point, participant
numbers are firm and billed accordingly, unless the group numbers increase.
School/Youth Groups:
Youth pricing is discounted and set for youth only and does not apply to groups of 25% or more adults. If your group shows
up and there are more than 25% adults in your group, you will be charged the full price for each adult attending the trip.
Waivers + Acknowledgement of Risk Forms:
Waivers or Acknowledgement of Risk Forms will be required for all participants in order to take part in any of our programs.
These can be found attached to your registration package that you receive via email upon booking. Waivers and/or
Acknowledgment of Risk Forms can be brought on the day of the course to give to your instructor/guide or sent via email to
our office (info@exploreridge.com) For a list of waivers, please visit our website.
PLEASE NOTE: IT IS VERY IMPORTANT THAT YOU ARRIVE WITH ALL WAIVER/AOR FORMS PROPERLY FILLED OUT AND
SIGNED FOR EACH INDIVIDUAL COMING ON THE TRIP.
IF YOUR GROUP DOES NOT SHOW UP WITH A WAIVER/AOR FORM FOR EACH PARTICIPATING INDIVIDUAL, YOUR GUIDES
WILL GIVE THE GROUP ORGANIZER A 30 MINUTE GRACE PERIOD TO LOCATE + SUBMIT THE MISSING WAIVERS/AOR
FORMS. IF THE GROUP ORGANIZER CAN NOT PRODUCE THE MISSING WAIVERS/AOR FORMS WITHIN 30 MINUTES PAST
YOUR SCHEDULED START TIME, YOUR GUIDE WILL BE INSTRUCTED TO CONTINUE WITH THOSE WHO HAVE A
SIGNED/FILLED OUT WAIVER/AOR FORM AND A TEACHER/ADULT WILL NEED TO STAY BEHIND WITH ANY STUDENTS
MISSING A FILLED OUT/SIGNED WAIVER/AOR FORM.
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